Job Summary:

Full Time 40 hour per week, non-exempt position and is paid at an hourly rate. Responsible for the daily monitoring of billing functions. Responsibilities may include any or all of the following: cash receipts posting and adjustments to owner accounts; assisting bookkeepers with accounts payable tasks; preparing and updating various reports using Excel and Word; various other general office duties on an as-needed basis. Process new owner information including set-up in system and new owner package. Assess fees according to resort ABC policy. Reconcile daily lock box for all cash received and complete monthly roster reconciliation. Provide the highest level of customer service to all clients and peers; maintaining a professional relationship with all areas of responsibilities. Works as a team member with management and co-workers fostering best practices.

Reports to / Supervision Received:

1. VP of Finance: Charles Presley
2. Direct Supervisor: Jose Rabadan and/or Alicia Garcia
3. Indirect Reporting Relationship: Charles Presley

Job Expectations:

1. Has extensive knowledge of Back Office procedures.

2. Enter owner payments of maintenance fees and other types of payments into 9900/TSW

3. Make corrections to credit card batches through protobase as directed by supervisor

4. Ensure all bank deposits are made on a regular basis (daily, weekly or as needed)

5. Meet internal and external customer needs in ways that provide satisfaction and excellent results for the customer

6. Understand the value of customer loyalty and know how to develop and maintain it

7. Demonstrate ability to acquire understanding and absorb new information daily

8. Maintain stable performance and poise in high stress situations

9. Be open to and adapt with change. Adjust quickly to changing priorities

10. Exhibit friendliness, sense of humor, genuineness, caring, even when frustrated, treat people with respect

11. Cooperate with supervisors and establish collaborative relationships with peers

12. Write clean precise, well-organized letters, emails and memos using appropriate grammar and word usage.

13. Prepare and/or update various Excel and Word documents

Essential Functions:

1. Process assessment billings; including monthly, quarterly, annual, semi-annual and periodic special assessments

2. Process daily reconciliation for all lock box activity

3. Process of payments received daily

4. Monthly roster reconciliation

5. Contract processing; including system set up and owner mailings

6. Process late fee assessments

7. Process and monitor Bankruptcy, Foreclosure and Collection Coding

8. Process and monitor payment plans

9. Direct bill processing for all HOA related billings

10. Process collection efforts and ensures ABC policies are followed

11. Assist in cross-training staff in all functions of A/R billing and collections (systems, procedures etc.)

12. Special projects as assigned by Accounting management

Knowledge, Skill and Experience:

1. Minimum Education (or substitute experience) required: High school diploma

2. Minimum Experience required: 2-3 years A/R experience

3. Skills Required: Computer literate – Windows environment Accuracy Microsoft Office Detail-oriented 10-Key Multi-tasking

Professional phone manner Problem-solving

Professional communication skills