Position Overview

The Facilities Manager is responsible for overseeing the upkeep, cleanliness, and functionality of the resort’s common areas. This includes managing housekeeping of public spaces, maintaining amenities such as grills, pools, and landscaping, and coordinating with third-party vendors. This position ensures that all facilities meet the resort’s high standards for safety, appearance, and guest satisfaction. The Facilities Manager will lead a team of full-time and seasonal team members to deliver exceptional service and a welcoming environment for all guests.

Key Responsibilities

Operations & Maintenance

• Oversee daily housekeeping of all resort common areas to ensure cleanliness and presentation meet brand standards.
• Direct and coordinate maintenance of amenities, including pools, grills, and landscaping.
• Ensure compliance with safety, sanitation, and regulatory standards for all facilities and equipment.
• Schedule and oversee preventive maintenance and repairs to minimize downtime.

Team Leadership

• Manage, train, and mentor a team of full-time and seasonal employees.
• Develop work schedules to optimize staffing and productivity during peak and off-peak seasons.
• Foster a culture of teamwork, accountability, and exceptional guest service.

Vendor & Contractor Relations

• Serve as the primary liaison with third-party vendors.
• Monitor vendor work to ensure it meets resort standards and timelines.

Budget & Administration

• Assist in preparing and managing the facilities budget, including labor, supplies, and equipment expenses.
• Track inventory and order necessary cleaning and maintenance supplies.
• Maintain accurate maintenance and inspection records.

Guest Experience & Service

• Respond promptly to guest concerns related to facilities and amenities.
• Proactively identify opportunities to improve the appearance, safety, and comfort of common areas.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in facilities management, hospitality, or related field preferred.
• Minimum 3 years of experience in facilities, maintenance, or housekeeping management, preferably in a resort, hotel, or hospitality setting.
• Proven leadership experience managing a diverse team.
• Strong vendor management skills and contract oversight experience.
• Knowledge of pool operations, landscaping, and general maintenance procedures.
• Excellent communication, organization, and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays, as needed.

Physical Requirements

• Ability to lift up to 50 lbs and perform physical tasks related to maintenance and housekeeping.

• Comfortable working indoors and outdoors in varying weather conditions