Career Opportunities with Capital Vacations
A great place to work.
Career Opportunities with Capital Vacations
A great place to work.
Current job opportunities are posted here as they become available.
To learn more about working for Capital Vacations, please view our video below:
| Department: | Front Desk |
| Office: | A Place at the Beach III |
| Location: | Atlantic Beach, NC |
JOB TITLE: Front Desk Clerk
POSITION REPORTS TO: General Manager/Assistant General Manager
JOB SUMMARY:
Ensuring guest satisfaction from the moment a guest arrives at the resort until they check-out. Provide directions to guest to local destinations. Maintain supplies for front desk area. Answer general interest calls about the local area. Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, making reservations, assist with concierge duties, proper cash handling and any and all reporting required as per shift checklist. The Resort prides itself in the level of personalized service we provide. Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.
JOB EXPECTATIONS:
1. Display a pleasant, professional and guest oriented attitude at all times.
2. Understand what is expected of your resort and you as its representative.
3. Arrive to your workplace in a timely manner. Must be in uniform or professional dress.
4. Comply with resort and department codes, policies, procedures and regulations.
5. Consider and understand guests/guestrooms’ security, privacy & comforts.
6. Be willing to participate in team efforts and communicate with fellow employees in a positive,respectful and professional manner.
7. Know and be able to complete job specific duties for the shift you are working.
8. Communicate any uncompleted issues to the next shift departments as needed.
9. Participate in all required health and safety meetings/classes.
ESSENTIAL FUNCTIONS:
1. Register check-in guests, check-out guests, confirm pending reservations, answer direct phone calls and emails, take messages and communicate with additional Front Desk Clerks as needed.
2. Use computer to input information regarding in-house guests.
3. Handle credit cards and money; count cash drawer at the end of the shift.
4. Assist owners and guests with questions, problems or concerns, and be able to communicate any unresolved situations to the proper department or person.
5. Know local points of interest and be able to give directions.
6. Maintain a tidy operational workspace and area.
7. Learn and be able to execute any Front Desk functions as set forth in procedures manual.
8. Assist with special projects as assigned by Supervisor.
PERSONAL CHARACTERISTICS:
High energy level, fun-loving attitude; comfortable performing multifaceted projects in conjunction with normal activities. Must be well organized and motivated. Ability to get along with diverse personalities – tactful, honest, mature, responsible and courteous. Has ability to deal tactfully and professionally with owners, guests, board members, and public. Have ability to meet and maintain personal cleanliness and hygiene standards as set forth in the Employee Handbook.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to stand for indefinite periods of time, use hands, talk, hear, and smell. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk, sit, stand, stoop, kneel, climb or balance, crouch, bend or crawl. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. The employee may lift and/or move up to 20 pounds on occasion.
WORK ENVIRONMENT:
The work environment is mainly indoors, working at a computer. Must be comfortable working in some sun, heat or inclement weather for short periods of time.
QUALIFICATIONS:
