Hospitality Specialist
Resort: Sand Pebble Resort
Pay Per Hour: $16
Sign-on bonus after 90 days of successful employment: $300.00
WHAT YOU’LL DO
Looking for a professional individual to represent the first point of contact with our guests and handle all stages throughout their stay.
RESPONSIBILITIES:
- Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
- Answers and transfers calls from the switchboard using proper telephone etiquette.
- Answer guest questions about local restaurants and attractions.
- Make courtesy calls and follow-up calls to all guests’ issues.
- Send confirmation letters to owners/guests.
- Coordinate with all other departments to ensure a smooth response to guests’ requests.
- Open and close the credit card machines and cashier audit reports.
- Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions.
- Prepare night audit.
- Enter maintenance and service requests.
- Prepare check-in packets for the upcoming week.
- Assist with Resort Activities.
- All other duties as assigned by management.
QUALIFICATIONS:
- High School Diploma/GED
- Experience working with the public.
- Basic Computer skills.
- Work with minimal supervision.
- Active listener with the ability to solve problems.
- Good Verbal and communication skills.
- Flexible schedule - Ability to work weekends, some holidays, and early evening.