Purpose
The In-House Marketing Agent provides information and an opportunity for guests, owners or members staying on property, to receive an owner update of Capital Vacations properties and sales presentation.
Principal Duties and Responsibilities
- Generates customer excitement regarding our product
- Invites Owners to attend an Owner's Update
- Invites Non-Owners to attend a sales presentation for Capital Vacations
- Assists guests and Owners with on-site and off-site needs
- Provides guests and Owners with a smooth, friendly, efficient check-in experience
- Understands qualifications and company policies and procedures
- Maintains up-to-date knowledge of the content of local shows, attractions, and locations
- Complete all necessary paperwork and reports accurately, completely and legibly
- Responsibly handles cash
- Maintains production at or above minimum performance standards
- Answers telephones-inbound and outbound calling
- All other duties as assigned
Education, Essential Training / Certifications, and Experience:
- High School Diploma/GED
- OPC or In-House timeshare marketing experience preferred
Skills, Knowledge, and Abilities:
- Excellent customer service skills
- Must be highly motivated with a positive attitude
- Must be able to use Microsoft Office and have knowledge of computer basics
- Attention to detail and organization skills
- Basic math skills
- Excellent verbal and written communication skills
- Sales knowledge
- Positive attitude and willingness to help others
- Flexible schedule–nights, weekends and holidays are required
Shift: Additional hours may be necessary to meet goals or cover shifts
- Regular Hours and Weekend
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