Job Description - Non-Exempt
Position Title: Activities Representative
Reports To: Activities Manager
FLSA Status: Non-Exempt
Purpose
The Activities Representative assesses, plans, implements, and evaluates programs for guests' activities, which are multi-faceted to meet the guests' functional needs and reflect the interests of guests.
Principal Duties and Responsibilities
- Responsibilities listed may not apply to all locations
- Designs and implements resort activities for all resort guests
- Maintains and balances operational expenses for the department
- Designs and implements special events for holidays and other occasions
- Coordinates special projects and events with off-site vendors and attractions
- Publishes and designs weekly activities calendar
- Purchases and maintains sports equipment and gaming library
- Provides quality control of recreational areas, including basketball courts, tennis courts, pool areas, and children’s playground
- Provides follow-up reports to management with regard to special projects and responsibilities
- Assists in the planning of employee-related functions within the workplace
- Supervises and trains staff where necessary
- Provides exemplary guest service to all owners, exchangers and resort guests
- Uses and maintains all office equipment (i.e.,computers, color laser printers, fax machines, digital cameras, and scanners)
- Complies with all Company policies and procedures
- Performs all other related duties and projects as assigned by immediate supervisor
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
- High school diploma or GED required (some college preferred)
- Minimum one year of experience in guest service/retail
- Minimum one year of recreational activities experience
- Timeshare experience a plus
Skills, Knowledge, and Abilities:
- Good communication and interpersonal skills
- Ability to motivate guest to engage in activities
- Ability to perform multi-task functions in coordination with management
- Proven leadership skills
- Ability to manage, direct and complete assigned duties as directed by immediate supervisor
- Ability to process and resolve guest requests
- Skilled in the use of computer programs such as Microsoft Publisher, Word, Excel, Outlook, and FrontPage
- Ability to stand or sit for 10-hour shift
- Ability to exercise patience and understanding with adults and children
- Outgoing personality and positive attitude
- Flexible schedule, ability to work evenings, weekends and holidays
Shift: Additional hours may be necessary based on the number of guests and to cover shifts, flexible schedule a must
- Regular Hours and Weekend
Travel:
